2-1-1 Quick Links

2-1-1 Online Database Instructions for Referweb   About Basic Needs   2-1-1 and H1N1 Vaccine Collaboration

About 2-1-1:

United Way’s 2-1-1 is a FREE information and referral service hotline available 24 hours a day, 7 days a week to all Kent County residents. 
 

United Way’s 2-1-1 provides a central resource for local community services and information. Rather than multiplying resources and expense through maintaining various hotlines and making it more difficult for people in need to find information, 2-1-1 provides a quick, easy-to-remember way to access community information.

Heart of West Michigan United Way’s 2-1-1 call center was accredited in 2005, meaning it meets the highest standards in informational and referral services. The 2-1-1 database is updated daily as changes in local services and resources occur. If you see information in our database that is incorrect, please email us.

For Nonprofits:

Nonprofit organizations and government agencies can be listed as well as their programs or services.  These organizations and agencies must provide health or human services to Michigan residents in order to be listed in the databse.  Please read our inclusion/exclusion policy for more information. 

Agencies listed in the 211 database are encouraged to review and update their information periodically.  This keeps the database as accurate as possible.   If your agency's information needs to be updated, please email us or call 211 for directions on updating your records. 

For Companies and Organizations:

2-1-1 resources, such as our Pocket Guide to local services, are available for distribution.  Please email us or call 2-1-1 for information on ordering.